Returns Policy

If you need to refund or exchange an item, please contact us prior to returning the product to us.

If you change your mind about your purchase, we are happy to exchange the goods and they must be returned to us undamaged in the original packaging  and returned within 14 days of original dispatch.

How to Return Items

Before you return the items, either email or call us to let us know that you are returning an item. You can contact us at -

Email:    jess@carara.co.za
Phone:  +27 (0)46 622 8765

When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to:

10 Currie Street
Grahamstown
6140

Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

We recommend that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.